Shareholder Benefit Information

We aim to encourage shareholders to gain a deeper understanding of our business through firsthand experience with our products and services, enhance the investment appeal of our Company, and promote medium- to long-term share ownership.

The Shareholder Benefit Program is offered in the form of points, allowing shareholders to freely select products that best match their individual lifestyles and preferences.

Eligible shareholders will receive a notification letter containing their Point Code by mail at the address recorded in the shareholder register.
Under the regular program, notification letters are scheduled to be mailed around the end of May each year to eligible shareholders based on the Record Date at the end of February.
Under the First-Year Special Measure (based on the August 31, 2026 Record Date), notification letters are scheduled to be mailed in early November 2026.

To provide more shareholders with the opportunity to experience the Company's products and services following the introduction of the Shareholder Benefit Program, the Company will implement the First-Year Special Measure based on the Record Date of August 31, 2026.
Accordingly, only in the first year of the Shareholder Benefit Program, shareholder benefits will be provided twice: under the First-Year Special Measure (based on the August 31, 2026 Record Date) and under the regular program (based on the February 28, 2027 Record Date).

At present, the Company has no plans to provide shareholder benefits twice a year on an ongoing basis.
The Shareholder Benefit Program is scheduled to be provided once a year, with the Record Date set as the end of February each year.

To be eligible for the regular Shareholder Benefit Program, shareholders must hold 100 shares or more (one trading unit) for a Continuous Holding Period of at least three months as of the Record Date at the end of February each year.
Specifically, shareholders must hold 100 shares or more (one trading unit) under the same Shareholder Number as recorded in the Company's shareholder register as of November 30 of the preceding year.
However, under the First-Year Special Measure (based on the August 31, 2026 Record Date), no Continuous Holding Period is required.

The Number of Points awarded varies depending on the Number of Shares Held and the Continuous Holding Period.
For details, please refer to the Points Award Table in the "Shareholder Benefit Program" section.

To be eligible for the regular Shareholder Benefit Program, shareholders must hold 100 shares or more (one trading unit) as of the Record Date at the end of February each year and must have continuously held 100 shares or more (one trading unit) under the same Shareholder Number from November 30 of the preceding year through the end of February.
Accordingly, shareholders must hold 100 shares or more (one trading unit) of the Company's shares as of the last trading day with entitlement so that they are recorded in the Company's shareholder register as of November 30 of the preceding year. As the last trading day with entitlement varies from year to year, please contact your securities company for details.

The last trading day with entitlement is the final day on which shares must be purchased in order for a shareholder to be recorded in the shareholder register as of the applicable Record Date.
The Number of Shares Held at the close of the last trading day with entitlement will be reflected in the shareholder register as of the applicable Record Date and will be used to determine the shareholder benefits.
The last trading day with entitlement falls two business days before the last business day of the month in which the applicable Record Date occurs.
As the last trading day with entitlement varies from year to year, please contact your securities company for details.

To be eligible for shareholder benefits under the First-Year Special Measure (based on the August 31, 2026 Record Date), shareholders must hold 100 shares or more (one trading unit) of the Company's shares as of Thursday, August 27, 2026.

The Continuous Holding Period is determined from the date on which a shareholder is first recorded in the Company's shareholder register as holding 100 shares or more (one trading unit).
To maintain the Continuous Holding Period, shareholders must continuously hold 100 shares or more (one trading unit) under the same Shareholder Number on each Record Date: May 31, August 31, November 30, and the end of February each year.
If the Number of Shares Held falls below 100 shares on any of these Record Dates, the Continuous Holding Period will end. A new Continuous Holding Period will begin from the date on which the shareholder is again recorded in the shareholder register as holding 100 shares or more (one trading unit).

A Shareholder Number may change under various circumstances. The following are common examples, although the handling may vary depending on your securities company. If you have any questions about whether your Shareholder Number may change, please contact the securities company where your shares are held.

1. When the registered shareholder changes

Transfer of shares due to inheritance or gift

Changes to the shareholder's registered name or address due to marriage or relocation

Use of a stock lending service provided by a securities company

Appointment, change, or termination of a legal representative, such as a parent or guardian

2. When a shareholder is removed from the shareholder register and subsequently re-registered

Changing securities companies

Transferring shares from a general account to a NISA account

Selling all shares and repurchasing them before the applicable Record Date

Your shareholder number can be found on shareholder documents sent to you, such as the Voting Rights Exercise Form for the General Meeting of Shareholders.
If you are unable to locate your shareholder number, please contact the securities company where your shares are held or the Securities Agency Division of Mitsubishi UFJ Trust and Banking Corporation, the Company's shareholder registry administrator.

If the Number of Shares Held falls below 100 shares (one trading unit) on any Record Date (May 31, August 31, November 30, or the end of February each year), the Continuous Holding Period accumulated up to that point will end. A new Continuous Holding Period will begin from the date on which the shareholder is again recorded in the shareholder register as holding 100 shares or more (one trading unit).

The shareholder benefits are determined based on the Number of Shares Held as of the Record Date at the end of February each year. The Continuous Holding Period is maintained as long as the shareholder holds 100 shares (one trading unit) or more on each Record Date: May 31, August 31, November 30, and the end of February each year.

Even if a shareholder sells part of their shares during the holding period, the Continuous Holding Period will be carried forward as long as the shareholder holds 100 shares (one trading unit) or more on each Record Date.
However, if the Number of Shares Held falls below 100 shares (one trading unit) on any Record Date (May 31, August 31, November 30, or the end of February), the Continuous Holding Period accumulated up to that point will end.
The shareholder benefits are determined based on the Number of Shares Held as of the Record Date at the end of February each year.

Shares held under different Shareholder Numbers cannot be aggregated.
Eligibility for shareholder benefits, the Number of Shares Held, and the Continuous Holding Period are determined separately for each Shareholder Number.
Accordingly, shares held under multiple Shareholder Numbers, including those held by family members, cannot be combined for the purpose of determining eligibility.

The Number of Shares Held and the Continuous Holding Period are determined separately for each shareholder number.
Even if the shares are held by the same individual, the Number of Shares Held and the Continuous Holding Period cannot be aggregated if the shareholder numbers are different.
In addition, if a shareholder number changes due to the use of a stock lending service or for any other reason, the Continuous Holding Period will not be carried forward.
The handling of stock lending services and margin trading differs among securities companies. For details, please contact your securities company.

If your shareholder number changes due to changing securities companies or for any other reason, your Continuous Holding Period will not be carried forward. To confirm whether your shareholder number will change, please contact both your current securities company and the securities company to which your shares will be transferred.

Your shareholder number may change if you change your securities account or transfer your shares.
If your shareholder number changes, your Continuous Holding Period will not be carried forward.
To confirm whether your shareholder number will change, please contact the securities company handling your account transfer or share transfer.

Points must generally be claimed using the Point Code no later than the end of May of the year following the date on which the Company sends the notification letter.
However, the deadline for claiming Points awarded under the First-Year Special Measure based on the Record Date of August 31, 2026 is November 30, 2027.
After the applicable deadline, Points cannot be claimed for any reason.

Points remain valid until the end of the month that falls twelve (12) months after the date on which the Points are received.
Once expired, Points will be forfeited and cannot be reinstated for any reason.

You may use all of your available points without any limit on the number of points that can be redeemed per transaction.
Points may be applied to the full amount payable, including the product price, shipping charges, and payment processing fees.

There is no limit on the percentage of your purchase that may be paid using points.
Your available points may be used to pay the full amount, including the product price, shipping charges, and payment processing fees.

Points may be used for regular subscription purchases.
However, they cannot be used for orders placed under first-time promotional campaigns, including those offering introductory discounts.

Points may be used not only for the product price but also for shipping charges and payment processing fees.

Except for first-time promotional campaigns for subscription purchases, the use of shareholder benefit points is generally subject to the Terms of Service and the Point Terms of Use of the Company's official online shop, both of which are available in Japanese only.
Coupons and other discounts that may be used in conjunction with points for regular purchases may also be used together with points granted under the Shareholder Benefit Program.

Any unused points will remain in your point balance until their expiration date and may be used for future purchases.
Any points remaining after the expiration date will automatically expire.

If you have difficulty completing the procedure online, please contact our Customer Service Center.
We will review your situation and provide guidance on how to use your points.
Please note that customer support is available in Japanese only.

We regret that we are unable to extend the expiration date.

We regret that, as a general rule, Point Codes cannot be reissued for any reason, including loss, theft, or expiration of the claim period.

We regret that Point Codes, shareholder benefit points, and member accounts may not be transferred, lent, or resold to any third party. Please ensure that they are used only by the shareholder to whom they were issued.

Points are not redeemable for cash. Points may be used only for purchases at the Company's official online shop.

Points cannot be claimed after the claim deadline has passed. Please note that we are unable to make individual exceptions, such as reissuing a Point Code or granting points after the deadline.

To use your points, you must register for a free member account.
Please complete your registration through My Page.

Points may be used only through the member account in which the Point Code was registered.
Point Codes and points cannot be divided among or used across multiple member accounts.

We regret that shareholder benefit points cannot be used at Sustaina Online Clinic. They may be used only at the Company's official online shop.

A notification letter containing your Point Code will be sent to the name and address recorded in the shareholder register as of the end of February each year.
If you need to update your registered name or address, please complete the necessary procedures through the securities company where your shares are held.
If the changes have not been completed by the Record Date, the notification letter will be sent to your previously registered name and address, and you may not be able to receive it.
If you are moving, please consider using the mail forwarding service provided by Japan Post, if applicable.

Please contact us using our inquiry form. We will review your inquiry and respond accordingly. Please note that customer support is available in Japanese only.

The Company reserves the right to modify, suspend, or discontinue the Shareholder Benefit Program at its discretion without prior notice due to changes in applicable laws and regulations, changes in the business environment, or other circumstances.
If the Company determines that notice of any such changes is necessary, it will provide notice through its corporate website, timely disclosure filings, or other appropriate means.